How to buy a ticket cashlessly on public transport – quick guide

The original page contains illustrated instructions showing the validator screens and the sequence of actions. The translated operational instructions are summarized in the sections below.

Basic functions

The validator lets passengers quickly buy an electronic ticket by tapping a payment card, select other electronic ticket types, buy printed paper tickets valid within DPMO/IDSOK, and view information about electronic tickets associated with the payment card.

Quick purchase without selection

• Simply tap your payment card on the terminal to obtain an electronic, paperless ticket for CZK 25.
• The ticket is valid for 40 minutes on working days or 60 minutes on non-working days.
• The ticket is valid from the moment the transaction is completed after the payment card is tapped on the validator reader.
• Daily fare capping applies.
• This ticket is valid only on DPMO lines.
• The ticket is stored against the payment card used for the purchase.
• During inspection, the passenger proves validity by tapping the same card on the inspector's reader.
• Do not tap the payment card again when leaving or transferring. Tap again only after the time validity of the ticket has expired and you need a new ticket.

Electronic tickets – DPMO only

This option allows you to:

• buy several tickets on one payment card for accompanying passengers or buy discounted fares,
• select a discounted fare for juniors aged 6–18, luggage or a dog,
• buy up to 5 tickets in one purchase; for additional tickets, the card must be tapped again.

Paper tickets – DPMO and IDSOK

This option allows passengers to buy multiple printed tickets and use transfer tickets with other carriers within the IDSOK integrated transport system.

If a paper ticket is selected, the passenger presents the printed ticket during inspection, not the payment card.

The paper ticket includes a control QR code for transfers to other IDSOK carriers, for example when boarding suburban buses through the front door or during checks by Czech Railways (ČD) conductors.

Card information

After tapping the payment card, the terminal displays:

• an overview of purchased electronic tickets,
• the remaining validity time of those tickets.

Ticket inspection

• Electronic ticket: present the payment card used for the purchase.
• Paper ticket: present the printed ticket.

A paper ticket contains a QR code used for inspection when transferring to other IDSOK carriers.

Daily fare capping

Daily fare capping limits the maximum amount a passenger pays for individual tickets during one calendar day, from 00:00 to 23:59, when paying with the same payment card or payment token on the validator.

Once the total fare paid during the day reaches the specified limit, no further fares are charged for additional journeys that day.

Maximum daily prices

• Full fare: individual ticket CZK 25; maximum CZK 90 per day.
• Discounted fare (junior aged 6–18, passenger eligible for the stated reduced fare, luggage or dog): individual ticket CZK 12; maximum CZK 45 per day.

After the cap is reached, further journeys that day are not charged.

⚠️Use the same payment medium all day

• the same physical payment card, or
• the same NFC payment medium, such as the same phone, watch or ring.

When the cap is calculated

The calculation is performed overnight after the end of the calendar day.

Buying tickets for accompanying passengers

The system also allows tickets to be purchased for accompanying passengers.

• The number of accompanying passengers can be changed for each journey.
• Daily fare capping is evaluated separately for each passenger.

Payment settlement

Information about the purchase and the actual debit from your account may not appear immediately after payment, because settlement takes place later depending on the card type.

Mastercard

• A CZK 1 authorization may be placed on the first journey.
• After the day is evaluated, it is replaced by the actual fare.
• The final transaction may become visible after 3–7 days because transactions are grouped.

Visa

• The total amount for the whole day is settled once per day.
• The CZK 1 authorization is not used.
• Online banking shows the final amount for the whole day.
• The payment is usually debited on the following afternoon.

Complaints

For complaints concerning fares purchased via validators, contact DPMO at preprava@dpmo.cz.